Uber feels: emotional labor in HBR

I have some thoughts/advice about emotional labor and its role in companies like Uber online in the Harvard Business Review today:

Companies in the service sector have long struggled to get the balance right when it comes to asking for and acknowledging emotional labor. What’s revolutionary (and troubling) about the present moment is how much companies in the on-demand economy, including Uber, are taking emotional labor for granted, especially given its centrality to their ongoing success.

Check out the rest of the article here!


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